Integrated Service Management (ISM)

Are you looking for a solution that encompasses ITIL experiences, process descriptions and publications, implemention of service management tools and various implementation methods, all in one solution? Integrated Service Management (ISM) provides the answer!

The Radiology and Cardiology Reference Models

The Radiology and Cardiology Reference Models are an excellent starting point. Do you wish to highlight the added value of technological innovations for your processing? Then these models, created by our D&A medical group partner are the solution for you. You can read more about this topic in the case study.

Protos for Training

A large number of training organisations at home and abroad use our software, not only to model their own processes, but also for their own training programmes.

Protos Search Engine

Do you want to make your Process Models more accessible for your end users by using a search engine? Together with Pallas Athena, gemeenteoplossingen.nl has worked out an ideal standard solution.

Implementing an (Internal) Project

Implementing an (internal) project in Protos is ideal for creating and presenting a project approach. By recording your project in Protos, the process becomes clear, transparent and verifiable.

Processing Training Requests

In most organisations requests for training involve a lengthy procedure. This often means that these processes are not very transparent, and can lead to many different outcomes. This best practice model can be used as a basis for creating transparency within your organisation. It has been created by consultants at Pallas Athena.

OHSAS Certification

The OHSAS 18001 is an international certification concerning safety and health in the workplace. OHSAS stands for “Occupational Health and Safety Assessment Series”. You can use the OHSAS Certification Model and the Protos Indicator to analyse if and how to comply with this requirement.

ISO Certification

Do external parties demand that you are ISO certified? Or is it a requirement you demand of yourself? Protos Indicator allows you to analyse if and how you can comply with this requirement. We can help you to load your ISO standards into your Protos Indicator.

Purchasing Requests

Do you have a well organised purchasing process? In most organisations the purchasing of articles first needs to be authorised by the right persons. With this Protos Activate Process Model you can be sure that your request is processed in the correct way and within the timeframe set by you.

Incident Handling

Does your organisation have a helpdesk or service desk? Then we are able to offer you the Incident Handling Process Model. This model is a generalised version of how Pallas Athena processes the handling of messages. You can either use the process in its entirety for your own organisation, or just use the components that appeal to you.

Processing Improvement Suggestions

Your quality system is a dynamic system. The processes you have described are changing all the time, perhaps because your employees have found a way to process their activities quicker, or more efficiently. Naturally you would like to know this and include it in your quality system. This solution allows you to automate the processing of your improvement suggestions.