Are you looking for a solution that encompasses ITIL experiences, process descriptions and publications, implemention of service management tools and various implementation methods, all in one solution? Integrated Service Management (ISM) provides the answer!
ISM is ideally suited for organisations that:
- cannot get their service management processes to run satisfactorily;
- have trouble maintaining their work methods;
- are just starting to work using processes;
- have trouble in obtaining a clear overview of the various roles in service management;
- wish to seamlessly integrate their processes, tools and documents.
And because all relations in Protos are recorded, the processes and the mutual relations between objects are easy to maintain. This is a much easier system as opposed to recording it all into separate documents.
ISM is developed and supplied by Bureau Hoving & Van Bon (BHVB). For more information on ISM please go to the ISM website.